Shipping and payment terms

The following conditions apply:
Shipping conditions
The delivery takes place within Germany and to the following countries: Albania, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Iceland, Italy, Kazakhstan, Mongolia, Kosovo, Croatia, Latvia, Liechtenstein , Lithuania, Luxembourg, Malta, Macedonia, Moldova, Montenegro, Netherlands, Norway, Austria, Poland, Romania, Russia, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Turkey, Ukraine, Hungary, Belarus.
Shipping costs (including statutory VAT)
Delivery of download products in the categories "business plans", "references" and "applications":
There are no shipping costs for download products (digital content that is not delivered on a physical data carrier).
Download products can be downloaded from a link provided by email.
This e-mail with access data to execute the download is sent within 24 hours of the conclusion of the contract (in the case of an agreed advance payment, after the time of your payment instruction).
Book deliveries:
For the shipping method "book shipping" we calculate the shipping costs at a flat rate of € 4.50 per order. Only those articles in the "Specialized Books" category that are marked as "Print Version" are delivered by book delivery.
Delivery times
Unless otherwise specified in the respective offer, the goods are delivered domestically (Germany) within 2-3 days, in the case of deliveries abroad within 2-4 days after the conclusion of the contract (if advance payment has been agreed after the time of your payment instruction).
Please note that there are no deliveries on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made a different agreement with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Accepted payment options
- Prepayment by bank transfer
- Payment by PayPal
- Payment by PayPal Express
- Payment via Stripe (credit card, instant transfer, Giropay, Apple Pay)
More details on payment
If you pay by credit card, your credit card account will be charged when the contract is concluded.
If you have any questions, you will find our contact details in the imprint.